How to Track Overdue Rental Returns

A gown due Sunday is still out Tuesday. Monday’s bride is already fitted on that piece in someone’s memory. Without a disputed list, you discover the conflict at the worst moment—when the second customer is standing at the counter.

Tradock-supported workflow

1. Open Summary → Disputed for late incomplete returns (and Dashboard disputed count).
2. Open Summary → Return for what should come back on a chosen date.
3. Call the customer from the customer record; open the order for payment context.
4. On return, settle deposit—full return or partial hold for late return/damage with a note.
5. Send products to washing; complete the order when appropriate.